WordPress Support
WordPress support at Graphix Island means fixed response times, ongoing security updates and daily backups – so your website keeps running while you focus on your business.
WordPress websites age without care: plugins lose compatibility, security gaps stay open, load times creep up. Our WordPress support closes that gap with a fixed routine: weekly updates, monthly security scans and backups before every change. For urgent issues like a hacked login or a site that has gone down, we respond within a few hours on business days. As a WordPress agency we know your website, its hosting and its original development – which saves you explaining everything with every ticket.
Our WordPress support services
Technical support
From plugin integration to custom feature development: we solve technical problems directly in the code – without detours through third-party support.
Regular updates
WordPress core, theme and plugins are reviewed and updated weekly – after every update we test your website’s key functions.
Security checks and backups
Daily automatic backups and monthly security scans protect your website from malware, hacking attempts and data loss.
Speed optimisation
We measure load times regularly with Core Web Vitals tools and fix performance bottlenecks – before they cost you rankings or visitors.
Usability
On request we review navigation and forms from the user’s perspective and fix whatever is holding visitors back from converting.
Personal support
You reach the same team that already knows your website – no ticket system, no hold queue, no repeating the backstory.
Why choose Graphix Island for your WordPress support?
- A direct line to the dev team: You don’t talk to a ticket system, but to the team that builds and maintains WordPress websites every day.
- A fixed update routine: Core, theme and plugins are tested and updated regularly – not just when something breaks.
- A backup before every change: Every update runs against a fresh backup first – if in doubt, the previous version is restored within minutes.
Testimonials and References
From ad-hoc bug fixes to ongoing maintenance over many years: these projects show what WordPress support at Graphix Island looks like in practice.
Your WordPress site in good hands
Your website stays fast secure looked after
Outdated plugins, known security gaps and missing backups turn a neglected WordPress website into an open risk. Our support closes those gaps continuously, before something goes wrong.
Reliable support for lasting success
Our support is part of a bigger picture: whether it’s ongoing hosting, the technical migration of an existing website to us, or strategic guidance through consulting – we think beyond the individual fix, so your website stays stable and grows with your business.
Common Questions about our WordPress Support
How often are updates and security checks carried out?
We review plugin and theme updates weekly, and apply security-critical patches immediately after release. A full security check of the entire installation is carried out monthly.
Can I also request short-notice changes?
Yes. Smaller changes such as copy, images or forms are usually implemented within 1 to 2 business days. For larger changes like new pages or features, we provide a short quote in advance.
What happens if there is a problem with my website?
In case of an outage or error, you contact our team directly – on business days we respond within a few hours. Thanks to daily backups, the last working version can usually be restored within a short time.
Is support adapted to my specific website?
Yes. A lean website with few plugins needs different attention than a WooCommerce shop with daily orders. In the initial consultation we define which updates, checks and response times suit your website.
Do I receive regular reports about the support?
Yes. On request you receive a monthly report listing every update, security check and backup carried out – so you can see in black and white what has happened to your website.
What does WordPress support at Graphix Island cost?
Ongoing support starts at 59 euros per month. Which checks matter most is covered in our WordPress security checklist. The exact price depends on scope, number of plugins and your required response time – in the free initial consultation you receive a transparent quote.
FROM THE BLOG
WordPress know-how for your project
WordPress Launch Checklist for Going Live
WordPress Launch Checklist for Going Live
How to Migrate a Website Without Downtime
How to Migrate a Website Without Downtime
What Matters in WordPress Hosting
What Matters in WordPress Hosting
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Ready for a website you no longer have to worry about?
Let’s discuss which support package fits your WordPress website – the initial consultation is free.
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